Cancellation & Refund Policy

Vanderline is a subscription service billed in advance. All subscription fees are non-refundable. Once a payment is made, it is not refunded in whole or in part - whether you cancel, reduce seats, or stop using the Service during a period you have paid for.

You may cancel at any time. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for.

Because of this, every new organization gets a 7-day free trial with no card required. Please use it to evaluate the Service fully before you pay anything.

• Every new organization gets 7 days of full access at no cost, starting from the day it registers.
• No payment details are collected to start a trial, so nothing is charged when it ends and there is nothing to refund.
• If no payment is made within those 7 days, the workspace becomes read-only: everyone can still sign in and read their projects, tasks and files, but changes can no longer be saved.
• Nothing is deleted. Subscribing at any point restores full access immediately.

• Plans are priced per active user ("seat") per month, in Indian Rupees (INR), and are billed in advance for the chosen period.
• You may pay monthly or annually. Annual billing is charged upfront for twelve months at a 20% discount to the monthly rate.
• GST is charged in addition to the listed price at the applicable rate. A tax invoice is issued for every payment and can be downloaded at any time from Organization → Billing.
• Subscriptions renew automatically at the end of each period, at the then-current price for your plan and seat count, until cancelled.
• Adding seats increases your charge from the next billing cycle. Reducing seats takes effect from the next billing cycle; no refund is issued for the remainder of the current period.

• An organization admin can cancel at any time from Organization → Billing → Cancel subscription. No notice period and no cancellation fee applies.
• Cancellation stops the next renewal. It does not end your current period: you keep full access until the paid period expires.
• Cancelling does not produce a refund of the current period, whether monthly or annual. You keep the access you have paid for; no money is returned.
• When the paid period ends, your workspace becomes read-only. Everyone can still sign in and read their projects, tasks and files; only saving changes stops.
• Your data is not deleted when a subscription ends. You can export it at any time, and resubscribing restores full access immediately.

Subscription fees are non-refundable. We do not issue refunds for unused time, for cancellation mid-period, for reducing seats, or because the Service was not used during a period you paid for. This applies to monthly and annual plans alike. The 7-day free trial exists so that you can evaluate the Service in full before committing any money.

The only exceptions are billing errors on our side, which we correct without argument:

• Duplicate payment. You were charged more than once for the same period.
• Incorrect amount. You were charged more than the price applicable to your plan and seat count.
• Charged after cancellation. A renewal was taken after you had cancelled.
• Unauthorised payment. A charge was made without the authority of an admin of your organization.
• Prolonged unavailability caused by us. If the service is unavailable due to a fault on our side for more than 72 consecutive hours in a billing period, you may request a pro-rata credit or refund for the affected days.

These are corrections of a charge that should not have been taken, not a change-of-mind refund. No other refund is offered under any circumstances.

If you believe you have been charged in error under one of the cases in section 5:

• Email support@vanderline.com from the email address of an admin of the organization, with the invoice number and a description of the problem.
• We acknowledge every request within 2 business days.
• We assess and respond with a decision within 7 business days of receiving the request.
• Approved refunds are issued to the original payment method within 5 to 7 business days of approval. The time it then takes to appear on your statement is set by your bank or card issuer, and is typically a further 3 to 5 business days.
• Refunds are processed through Razorpay, our payment processor. We cannot refund to a different card, account or method than the one originally charged.

• If a renewal payment fails, we retry it and email the billing contact. You keep full access during a 7-day grace period.
• If payment is still not completed after the grace period, the workspace becomes read-only. Nothing is deleted.
• Completing payment at any point restores full access immediately.

We may change our prices. Any change applies from your next renewal, never mid-period, and we will notify organization admins by email at least 30 days in advance. If you do not accept a price change, you may cancel before it takes effect.

For any billing question, refund request or complaint, write to support@vanderline.com and we will respond within 2 business days.

Vanderline is operated by Avantime Consulting India Private Limited. This policy is governed by the laws of India.